Your table setting booking is for a standard 3-hour hire period. Additional pre-arranged hours can be quoted subject to your specific booking. Please appreciate extensions on time periods usually cannot be given on the day or on pick-up. We need to be very strict on set up and pick up times to ensure we can service other customers just as promptly as we will service your event.

Yes, we do!. We deliver, set up, pack down and remove all packages so you don’t need to worry.

No, we don’t offer a DIY service. We take great care with every set up and pride our attention to every detail to ensure it is perfect for you. Our equipment, furniture and decorations are quality custom products that we handle with care to ensure it is always available for our next important customer.

Standard set up is included in our package prices for events within a distance of 20kms from Wamberal. NSW. This is also based on level street access with the event set up location within 50m from the nearest accessible parking. Additional surcharges will apply, and will be quoted for Events outside of the 20km radius Set up location distances greater than 50m from the nearest accessible parking Set up locations situated above 2 stories, containing multiple stairs or only accessible by lift or escalator. Set up on sand, beach or in a location accessed over water. Surcharges are calculated based on the location, number of table settings required and any other factor that is outside of an ordinary set up requiring additional time and resources.

Yes you will. Prices on our web site are indicative only where we will provide a detailed written quote relevant to your event. Just complete the details on our enquiry’s page to let us know your requirements. Every quote is determined on a case by case basis taking into consideration the requested package, travel, location and any special requirements. You will receive an email to your nominated email address with a link to access your quote in electronic format. Our full terms and conditions will also be attached to your quote. Quotes are valid for a 14 day period from date of the quote and are subject to availability at the time of acceptance.

We have made this easy for you! Your electronic quote will have an option to accept directly from the quote. If you accept a quote you will be sent an invoice within 24hrs subject to the date still being available. Only the payment of a deposit secures your booking and as we receive many enquiries, secured bookings are treated on a first in basis so you don’t miss out. A web site or phone enquiry does not secure a booking.

Yes, to secure a booking, a non-refundable deposit of 50% of the quoted price is required at the time of acceptance. This will be outlined in your Tax Invoice. Payment of the balance of your quote plus a bond is required 14 days prior to the event date. If events are booked less than 14 days prior to the required date, 100% of the booking fee is to be paid in full at that time. The event set up will not occur without full payment being made prior. All payments can be made through our secure online payment portal accessed from your invoice. The portal caters to all major credit cards and has payment options. We also accept direct payment or cash by arrangement. If any last-minute decorations, accessories, or extras are needed on the day, they must be paid in full by card or cash upon arrival.

Yes, to ensure our precious equipment and products are always in best condition for our next customer (you), we require a bond to cover any damage, loss or soiling. A bond will be included in the quote we will send you for your event. The bond is required as a separate amount due with the final payment 14 days prior to the event and is determined on the total package hire. Bonds are 100% fully refundable within 24 hours of the pickup date based on equipment and products being in good order.

Damaged, missing or soiled items will be advised to the customer immediately and replacement and/or cleaning costs will be deducted from the bond to cover these costs. This includes any broken or damaged items from either misuse or accidental. It also includes stains to furnishings such as red wine, food and drink than can not be removed by a general wipe down. As part of the hire agreement, the customer is responsible for the care and security of all equipment until such time as it is collected by us. When in public places the customer must have someone in attendance for the full duration of the hire period. A standard cleaning fee will be applied for any events on sand or beach due to the fact our equipment will need detailed cleaning. and our next customers usually don’t like sand on their furniture.

Moving or cancelling an event date you have booked can impact us significantly, especially if we have already turned away other customers for the date we have held for you. We do understand however that things can change, and we will work with you to try and make it work for both of us. If you need to move your event date, we will do our best to move your booking date providing no other events have been booked on your new chosen date. However moving a date within 30 days of the original booking date leaves us with limited time to secure a new booking on the previous date we held for you. Therefore, if you need to move a booking, or cancel a booking the following conditions will apply Notification outside of 30 days from the original event date If moved, 50% deposit can be transferred to the new booking date OR if cancelled 50% deposit is non-refundable and forfeited (subject to our good will policy below) Any monies paid in excess of the 50% deposit is fully refunded including any bond OR transferred to the new booking date. Notification between 30 days and 15 days from the original event date If moved or cancelled 50% deposit is non-refundable and forfeited (subject to our good will policy below) Any monies paid in excess of the 50% deposit is fully refunded including any bond OR transferred to the new booking date. A new 50% deposit is required to secure any new date in accordance with standard terms. Notification 14 days or less from the original event date If moved or cancelled 50% deposit is non-refundable and forfeited (subject to our good will policy below) Any monies paid in excess of the 50% deposit is non-refundable and forfeited (subject to our good will policy below) except any bond that is fully refunded OR transferred to the new booking date. A new 50% deposit is required to secure any new date in accordance with standard terms. We understand that unforeseen circumstances can occur which is unfortunate for you, but also impacts us. We have therefore introduced our “Good Will Policy” that applies to all cancellations and moved events, irrespective of the circumstances. Where a cancellation or moving of an event occurs, we will do our best to secure a new booking on the original date we held for you. If we can secure a booking with a new customer, even at short notice to the value of your original booking, we will refund you 100% of all costs paid less a $50 booking fee. This applies where you have forfeited a deposit or payments due to the fact you are within stipulated time frames. We don’t consider it is reasonable to charge you if we can rebook another event on your original date, therefore we won't. However if we are left without a booking for the date, the forfeited amounts stated above will apply. We will always do our best through social media and other outlets to advertise your cancelled booking date and will encourage you to also try to secure a new booking to avoid forfeit costs.

Good question, we fully appreciate that COVID-19 is unpredictable and there is concern around bookings and refunds in the event a booking cannot proceed. To give you peace of mind, If a COVID19 restriction is enforced by the State Government that limits the amount of guests you can have at your event location, less than the amount of guests you have booked for, whether at home or in a public outdoor space, we will work with you to reach a suitable solution. This could be a reduction in the table size / guest size to suit the restriction, postponement to a later date, or cancellation. In this situation only, price reductions can be applied if event size is reduced, deposits can be transferred to the rebooked event or in the case you wish to cancel, a full refund will be given including any deposit or payments made, less a $50 booking fee. Please understand this only applies to a COVID19 restriction situation that impacts the actual event location address in the suburb and state. Restrictions imposed in other suburbs and states do not apply. This also does not apply to change of mind situations.

Unfortunately, we cannot reduce your package size once you have paid your deposit and the change is made within 30 days of the event date. If we receive the request to reduce a booking package size outside the 30-day range and we can secure another booking to cover the reduction in package size, we will negotiate whether a reduction in total cost can be accommodated. If you do need to increase you booking package, we will do our best to accommodate subject to equipment availability.

Unfortunately, the weather can be unpredictable and change at any time. In the case of wind or rain, we will make a decision on the day and reserve the right to make any necessary changes in relation to any item that may be damaged as a result of the weather. It is highly recommended that you have an alternate indoor venue planned and we are advised of the alternate location in advance of the event. You are also encouraged to arrange a marquee or covering if you are concerned. Travel fees may apply if the new location is more than 5km of the original location.

Where we consider it necessary for larger events, we may attend the event location to determine access and/or set up requirements. If a booking deposit has not been made and the location is outside the 25km travel radius, a site inspection fee may apply.

Yes, we will always do our best to accommodate our customers, no matter what the request is. If you have a special request please just ask and we can let you know if we can assist. Generally with enough notice we can source what is needed and pull it together for you.